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Orange County Downtime Support Services

Have a dream team who monitor and fix your website

With over 22 years of experience we have seen everything and we have find solution to the most complex situation.

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Why do websites go down?

There are several reasons why website downtime occurs, but there are steps you can take to avoid them. This could be by minimizing the risk or fixing the problem at its core.

Human or coding errors

Humans are responsible for managing and maintaining web servers, making a human error a primary reason for site outages.

Sabotage, accidents, or poor quality work can all cause downtime. Coding errors are one area of concern. Websites function with thousands of lines of code and hardware, meaning even a misplaced comma can cause chaos.

There’s no way to prevent human errors, but there are ways of minimizing the risk of website uptime.

Start by weeding out errors. Test every piece of code thoroughly before it goes live to fix potential issues. Use AI solutions, like automated functional tests, and double-check written code.

Keep detailed records of changes and previous outages to identify errors. Ensure your processes and policies are regularly updated and hire professionals where possible to prevent this from happening.

Hardware problems

Websites are hosted on servers, which are physical products, and are thus prone to failure.

Servers are a key part of your website infrastructure. They’re where your website exists, and any disruption can lead to downtime.

However, you can’t predict when a server is going to fail or how. You can analyze servers for problems, but sudden issues are always possible. One reason for this is outdated hardware.

The pace of technological advancements means that companies invest in small upgrades over replacing entire servers to save on cost. Servers can be tedious to replace with long periods of downtime, but this is often necessary to deal with the modern web.

To prevent hardware failures from causing you downtime, upgrade your server when it’s struggling to keep up. Make sure you or your hosting providers have backup servers and equipment to keep your website running even if the dedicated server fails.

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Poor hosting provider

Third-party website hosting is a great, affordable alternative to offshore server work for people who know what they’re doing.

Competitive offerings might be enticing, but not all hosting providers are the same. While they call themselves reliable and offer a website uptime guarantee, cheaper web hosting plans often come at the expense of outdated servers and old IT infrastructure.

With a greater chance of hardware failure, downtime chances increase. While hosting providers may apologize and offer compensation or discounts for website downtime, this only applies to the cost of the hosting service. It doesn’t apply to the customers and sales that slip through your fingers during outages.

Look for reliable hosting providers with positive reviews. Some will come with plans for a specific CMS, so you’ll want to ensure you choose the best CMS and complimentary plan for you. Ask other companies which hosting plan they use to prevent detrimental damage and revenue loss for your business.

DNS issues

A domain name server (DNS) maps a domain name with an IP address, and it’s critical for website uptime. Slight issues with the DNS, such as a misspelled nameserver, can prevent a website from loading, even if the remaining infrastructure works perfectly.

If you’re having frequent DNS issues, you should look to upgrade your DNS hosting. Many domain registrars and web hosts include basic DNS hosting in their standard plan.

Upgrading to premium DNS hosting gives you advanced security features, faster servers, control over your DNS settings, and more. It will also afford extra protection against future downtime.

DDOS attacks

DDoS, or distributed denial of service, attacks happen when hackers flood a website or online service with huge traffic to make it unavailable. The increased traffic volume eats up the server bandwidth and resources, leading to overload.

However, you may not be the target. A single server can host multiple websites. When one website is targeted, the server crashes, and all the hosted sites experience downtime.

Thus, a simple solution is to use dedicated or cloud servers to avoid becoming an unwilling victim. Investing in quality hosting services and firewalls will likewise reduce risks to your business.

Not every web server crashes through malicious intent. A sudden influx of customers could cause website downtime if your web server doesn’t have the resources to handle it. Prevent this by running load tests regularly to check your server capability.

CMS issues

A content management system (CMS), such as Concrete CMS, makes building websites and publishing content simple. It gives you control and flexibility over your website and provides user-friendly interfaces.

CMSs use plugins, extensions, themes, third-party integrations, and other tools to provide extra features and functionalities. Unfortunately, newer versions of these integrations can cause compatibility issues.

For example, when you update a theme, the new version must be compatible with your CMS and server technologies. If it isn’t, a mundane change could cause severe unplanned downtime.

There are two ways to prevent this. Firstly, avoid nulled or old themes and plugins. Use reliable, recently updated third-party integrations with a CMS that can guarantee compatibility.

Secondly, back your website up regularly, especially before any upgrade. This can be done automatically through a backup tool. If your site does break, you’ll have a recent copy to hand to get you going again.

Mismanaged maintenance

Lapses in maintenance can lead to significant problems and website downtime. You could miss pivotal issues that lead to unexpected outages if you leave your website infrastructure unchecked.

To prevent this, ensure all hardware and software are regularly maintained. Hardware needs to be cleaned and replaced when it becomes outdated. Software, like CMSs and plugins, needs to be frequently updated.

This is for more than functionality. New updates provide security, and clean hardware prevents sudden failures.

It may sound simple, but don’t put it off. Scheduling downtime to carry out maintenance can be frustrating if you need your website functioning 24/7, but it’s essential to prevent more costly problems. When you’re prioritizing tasks, put this at the top of your list.

Work with our full team of experts

We understand that an end result is only as good as the web design company working on it. That’s why we’ve sought out the most talented group of project managers, web designers, web developers, and support staff — and brought them together to build the leading website design agency in the US. Learn more about us in the video below.

Web Maintenance Service Subscription Prices

We have prices accordingly with your budget and very straight forward. No yearly contracts. Just month by month, if we don’t perform you can cancel your subscription.

Personal WordPress Website

Personal Page
$ 180
  • Enhanced Performance
  • If Website Goes Down We'll Fix It
  • Up-time Monitor
  • WordPress Updates
  • Daily Backups
  • Plugin Updates
  • Fix And Monitor 404 Page Errors
  • Minor Content Changes*
  • Minor Technical Changes*
  • Content Creation
  • Feature Request

Business WordPress Website

Business and Organizations
$ 450
  • Enhanced Performance
  • If Website Goes Down We'll Fix It
  • Up-time Monitor
  • WordPress Updates
  • Daily Backups
  • Plugins Updates
  • Fix & Monitor 404 Page Errors
  • Minor Content Changes*
  • Minor Technical Changes*
  • Content Creation
  • Feature Requests

Ecommerce WordPress Website

Online Stores, Government
$ 975
  • Enhanced Performance
  • If Website Goes Down We'll Fix It
  • Up-time Monitor
  • WordPress Updates
  • Daily Backups
  • Plugin Updates
  • Fix & Monitor 404 Page Errors
  • Extended Content Changes
  • Extended Technical Support
  • Content Creation
  • Feature Requests

Fine Print

Minor tech support and minor updates to content are usually limited to tasks under 20 minutes and a total of 1 hour maximum per month. Overages on time will be billed monthly at our hourly rate of $150

**Extended tech support and updates to content are usually tasked 30 min or more and a total of 3 hours maximum per month. Overages on time will be billed monthly at our hourly rate.

Packages are billed monthly and any time in excess of package allowance will be billed at our regular hourly rate. Unused time does not roll from month to month.

Downtime Support Service by Industry

With over 22 years of experience Search Business Group has solved over 167,790 WordPress website issues for different industries.

  • Engineering Websites
  • Construction Websites
  • Technology Websites
  • Automotive Websites
  • Religious Websites
  • Social Websites
  • Education Websites
  • Human Resources Websites
  • Sports Websites
  • Financial Websites
  • Insurance Websites
  • Consultation Websites
  • Architectural Websites
  • Food Websites
  • Medical Websites
  • Health Websites
  • Travel Websites
  • Matrimony Websites
  • Catering Websites
  • Art Websites
  • Communication Websites
  • Entertainment Websites
  • Environmental Websites
  • Fashion Websites
  • Spa Websites
  • Craft Websites
  • Music Websites
  • Navigation Websites
  • News Websites

What other web services do you offer?

Technology evolve and also the web services are require to keep up with the latest trends in technology. So here is a list of another web services we offer:

WordPress Speed Optimization

It's not a mystery and it's proof that slower websites negatively affect your conversion rates and Google rankings.

WordPress Web Security

An insecure website can lead to Malware Infection, being Blacklisted by Google and in some cases rebuilt your website.

WordPress Downtime Support

Websites go down for all kinds of reasons. Plugins, databases, servers and so on. We are active in getting the website back up.

WordPress Plugins, Themes, and Software Updates

Automating plugin, theme, and core updates seems smart. But if there is a there’s a conflict? Your website will be down.

WordPress Daily Backups

Websites go down for all kinds of reasons. Plugins, databases, servers and so on. We are active in getting the website back up.

WordPress ADA Compliance

The Americans with Disabilities Act (ADA) requires certain businesses to make accommodations for people with disabilities.

Web Migration

We know it can be difficult and we will develop a migration plan tailored to fully migrate your website from one server to another.

SEO Web Migration

Technical knowledge is not enough to make an SEO Migration. Let our team of SEO and Developers experts start with an SEO Audit

Besides WordPress downtime support what else do you offer?

We solve digital business problems with ethic work. If your business is struggling with Search Engine Optimization, Content Marketing, Web Design or Branding. Talk to us! Below our digital core services:



People are searching and looking for your business services. We make sure they find you.

web design

Web Design

Not average only outstanding websites with UX, UI, SEO spirit, and technology touch.



Our branding experts will ensure that your business stands apart in a competitive marketplace.

Content Marketing

Content Marketing

Our copywriting experts will make a huge impact aligned with your business marketing goals.

Downtime Support Testimonials

We support our clients in every digital aspect. We want to make sure you are 100% happy with our work and results. Below a few comments from our clients.

web maintenance services orange county

“It was a pleasure to work with Ron for help with integrating my merchant account to my WordPress website. I had trouble figuring out how to apply the API codes to my website for proper functionality, Ron was timely, responsive and patient when it came to walking me through the process. I highly recommend the Search Business Group to anyone looking for help with web work.”

Financial Website

web maintenance services orange county

“I brought Ron at Search Business Group a site that was full of glitches. He sorted it out promptly, advising me of options and costs along the way. He has great knowledge of all of the website platforms and is on top of current trends. Highly recommended!”

Music Store Website

web maintenance services orange county

“This team definitely are experts in the field of web design. Very quick to respond, very transparent, and there wasn’t any issue that we needed help with that they weren’t able to address so far. We’re STILL getting them to help us until now. We just love their level of professionalism.”

Video Production Website

“Ron and his team welcomed the challenges of our complex platform! I appreciate their process for submitting requests/problems and their timely response! His team worked endless hours right up until the holidays to ensure our business needs were met. He is transparent, honest, and efficient.”

Non-Profit Organizatioin

FAQ About Downtime Support Services

What is website uptime monitoring?

Uptime monitoring is the process of tracking the availability and performance of websites and applications. By identifying issues before they cause downtime, companies can avoid costly outages and improve their bottom line.

What are the benefits of website uptime monitoring?

The benefit of website uptime monitoring is to get notified once your website is down. With only this benefit your web maintenance team can execute a plan of action to recover your website soon as possible, it can tell you whether or not there is a problem with your hosting provider or hardware. Another benefit of uptime monitoring is that it helps you focus resources in order to prevent future downtimes.

How do I eliminate website downtime?

Monitor your website’s uptime, work with a reliable hosting provider, choose the right plugins and theme, secure your website thoroughly, renew your domain name registration on time, renew your SSL certificate, and have a subscription plan for web maintenance services.

Get Things Done With Downtime Support Services

You undoubtedly have a lot of doubts about how you can get started now that you know how we can help you with those overwhelming downtime support tasks.

Want to speak with an expert? Call us at


We help numerous businesses to maintain a WordPress Website. Simply as if your website is down, we’ll fix it. Our seasoned experts know exactly what to do.

Ready to remove those tasks from your to-do list? Don’t worry, if you don’t have the energy or manpower needed, our team is here to help you. 

To get in touch with us for a no-obligation quote, call us at 714-519-6269 or better yet complete our short contact form. We’re looking forward to hearing from you!

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